•  Utilize proprietary industry specific software, such as, Sitelink, OpenTech IOE, IK-NVR, and U-Haul dealer network.
•  Create unit reservations and complete move ins by collecting and uploading pertinent data into Sitelink database.
•  Take payments via in person, phone, or email.
•  Call and collect past due accounts.
•  Clean and perform general maintenance of facility.
•  Maintain security of facility.
•  Cut locks, tag, and schedule auctions via Bid13. Comply with all State and Federal regulations regarding notification attempts and posting of notices.
•  Perform nightly closing of payments received for the day.
•  Reserve U-Haul trucks and vans, assist customers in finding needed equipment if we do not have available, maintain vehicles.

•  Assist individuals, property managers, landlords, and construction companies with their natural gas needs.
•  Start, stop, and transfer natural gas services, including credit and positive ID checks.
•  Guide customers in setup and use of their web services portal.
•  Assist property owners and property management groups with setup and usage of property management portal.
•  Work with construction companies and contractors in the setup of new and previously installed meter sets.
•  Make changes to existing customer data.
•  Help customers set up and understand level pay, auto pay, successful pay plans and winter protection.
•  Work with various assistance agencies to help with payment of accounts.
•  Assist customers with reconnecting gas services for non-pay (collections role).
•  Create field activity instructions for field technicians.
•  Identify disconnect locations and understanding of gas field activity codes.
•  Secure user accounts.
•  Take gas emergency calls from the public and 911 dispatchers.
•  Coordinate and correspond with district offices, credit team, customer service and energy assistance team.

•  Helped customers trouble shoot their Tempur-Pedic adjustable beds and remotes.
•  Assisted field technicians with bed schematics.
•  Assess the capacity of the owner to know the limitations of their trouble shooting capabilities.
•  Worked with handicapped individuals with varying disabilities.
•  Employed patience, empathy, and active listening skills.

•  Converted CDC standards and guidelines for vaccination safety procedures to State level support sites.
•  Created vaccination provider documentation regarding vaccination safety procedures.
•  Aided providers in purchasing freezers and refrigerators for storing Covid-19 vaccinations.
•  Trained vaccination providers on types of vaccinations, storage requirements, usage recommendations, and reporting requirements.
•  Aided providers and the public with adverse side effect reporting guidelines using the VEARS website.
•  Helped providers traverse the infinite CDC and State reporting sites.

•  Helped create policies and procedures for enrolling vaccination providers.
•  Helped create forms for information and documentation submissions.
•  Verified documents submitted by providers using CDC resources.
•  Adhered to CDC guidelines and suggestions for enrollment of vaccination providers.
•  Guided professionals in signing up to become a vaccination provider.
•  Worked with both CDC and State representatives with reporting requirements.

•  Reviewed, modified, and designed business processes.
•  Gathered, interpreted, and utilized user stories for process improvement.
•  Created projects for process changes and/or software needs.
•  Reviewed past year data to determine processes that needed revisiting.
•  Utilized SQL queries to extract data for business insights.
•  Utilized Zendesk for customer-based troubleshooting/information gathering.
•  Extract, load, and transform data using Excel Power Query (M).
•  Created upper management level dashboards using Excel Power Pivot (DAX).
•  Utilized Python for scraping data from various sources.
•  Utilized Python and VBA for automation of report building.
•  Applied statistical analysis using Excel for predictions and forecasting.
•  Shared data via Jupiter Notebooks with R&D and product improvement teams in China.
•  Created workflows and decision charts using MS Visio.
•  Analyzed data models, derived conclusions, and developed solutions for process change.
•  Considered budgets and forecasting to ensure cost containment.
•  Utilized ecommerce and warranty database to create sales forecasts and product deficiency forecasts.
•  Utilized continued learning techniques to keep up with latest in data analytics field.
•  Mentor to other team members interested in data science.
•  Used advanced reasoning and critical thinking skills for problem solving.
•  Made efforts to keep abreast of all business units and how they interacted to avoid process overlap.

•  Created Ecommerce and Warranty websites (Full Stack) from conception to completion.
•  Incorporated Good SEO tactics throughout Ecommerce site.
•  Took Product photography.
•  Created appropriately formatted and sized project images using Adobe Photoshop.
•  Created product descriptions.
•  Utilized Google webmaster tools.
•  Incorporated Google Analytics.
•  Utilized Twitter Bootstrap best practices for mobile incorporation.
•  Created client-side error checking using JavaScript.
•  Research and kept abreast of current SEO recommendations for specific search engines.
•  Used Google Marketplace for deployment creation.
•  Used Google Data Studio to create interactive dashboards.
•  Tracked advertising ROI using Google Tag Manager.
•  Managed digital advertising using Google Campaign Manager.
•  Created forms for offline use with Adobe PDF creator.
•  Troubleshooting, repair, and purchasing of Desktops and printers.
•  Installation and upgrading of software.
•  Asset management.
•  Sourced replacement parts, new hardware and software and managed software licenses.
•  Vendor selection.
•  Trainer for existing employees showing an interest in IT.
•  Secured desktops and network using Windows and Network security protocols.
•  Setup VPNs for offsite employees
•  Secured server level access using Active Directory.
•  Ran cable from clients to switch.
•  Troubleshooting of network connections between client and server.
•  Setup of localized WAMP server, MySQL Database and PHP website for internal knowledge base.
•  Setup Zendesk ticketing system for agent level reporting of warranty issues.
•  Maintained Ecommerce and warranty site database.
•  Assisted marketing, warehousing, shipping, and receiving, R&D and customer support departments in IT needs.
•  Created processes for data collections via existing data sources.

•  Remote server maintenance.
•  Systems upgrades
•  Improved SEO for customers using Google Webmaster Tools.
•  Improved tagging of sites for SEO.
•  Writing of software needs documentation.
•  Website, database management.
•  Website design and development.
•  Created reports to communicate and track product campaigns.
•  Maintained and repaired network infrastructure.
•  Maintained and repaired hardware.
•  Software customer support and training.
•  Created product videos utilizing Adobe Premiere Pro.
•  Created and improved product images using Adobe Photoshop.
•  Wrote instruction manuals for products.
•  Created fliers, postcards, and other marketing materials for customers.
•  Assisted customers as liaison between other vendors.

•  2nd Tier support for HP All in One printer.
•  Assisted customers with installation of software and drivers.
•  Phone troubleshooting off printer errors.
•  Determined parts replacement needs.
•  Ordered replacement parts for customers.
•  Assisted customer with installation of replacement parts.

•  Tied existing websites into proprietary resume management database.
•  Updated sites based on information needs.
•  Managed assigned business customers.
•  Upsold different components for recruitment and resume management.

•  Tied proprietary database into websites developed by the front-end team.
•  Technical support lead for assigned customers.
•  Updated packages based on user needs.
•  Recommended and implemented process improvements.
•  Recommended and implemented software improvements.

•  Assisted in the management of the Call Before You Dig Project.
•  Maintained and tracked schedules via MS Project.
•  Ordered and scheduled delivery of software and hardware to job sites or tech team.
•  Tracked contractor schedules, time, and projects.
•  Held weekly meetings to discuss any challenges or changes to the project plan.
•  Researched and bid on vendor products.
•  Screened and hired contractors based on project needs.
•  Researched, bid, and purchased needed software or development tools.
•  Budgeted project with allocated funds.
•  Prioritized project resources and allocated as needed.

•  Worked with marketing team to manage track brand.
•  Developed marketing campaigns.
•  Worked with local businesses to create track advertising.
•  Performed market research.
•  Worked with racing team managers to incorporate brand advertising in literature.
•  Created reports regarding ROI of marketing campaigns.
•  Assisted with development of track website.
•  Attended trade shows.

•  Created as-builts based on project notes and diagrams.
•  Worked closely with project managers to determine parts installations.
•  Assisted in warehouse, shipping and categorizing parts by job.
•  Assisted customers in finding parts and installation instructions.
•  Worked with systems engineers in conception and design of HVAC systems.
•  Verified as-builts against actual job build (on site verification).
•  Utilized as-builts to find, troubleshoot and repair components on existing systems.
•  Worked with State and Federal contractors with counter line sales of HVAC parts.

•  Trained physicians, pharmacists and billing agents on forms, policies, and procedures.
•  Help create and supervise the client verification team, which allowed providers to quickly verify eligibility for clients lacking in eligibility documentation.
•  Supervised physician support team, which proactively contacted providers to correct errors on claim submissions.
•  Utilized ICD-9 and CPT coding manuals to assist physicians and pharmacists on correct claims errors.
•  Trained and supported Medicaid client software and systems.